Terms & Conditions 

Effective date: 10 July 2026 

1. About Expedition You 

Expedition You is a South Australian sole trader business operated by: 

Expedition You | R F A VOS
ABN: 73 103 581 408 
Email: info@expeditionyou.com.au 
Website: www.expeditionyou.com.au 

Expedition You provides personalised outdoor coaching, education and supported experiences designed to build confidence, skills and independence in outdoor environments. 

These Terms & Conditions apply to all clients, participants and representatives who purchase, participate in, or engage with services provided by Expedition You. 

By booking or participating in a service with Expedition You, you acknowledge that you have read, understood and agreed to these Terms & Conditions. 

2. Services Provided 

Expedition You provides outdoor coaching and education services focused on developing confidence, capability and independence. 

Services may include: 

• Bushwalking and nature-based activities;  

• Cycling experiences and skills development;  

• Kayaking and water-based outdoor activities;  

• Camping skills and outdoor preparation;  

• Individual coaching sessions;  

• Small group experiences;  

• NDIS supports where applicable;  

• Passport to Outdoor Independence programs; and  

• Expedition experiences following appropriate preparation and assessment.  

Expedition You’s approach focuses on developing practical skills, confidence and independence through supported outdoor experiences. 

Services are tailored to each participant’s goals, abilities, experience and support needs. 

3. Session Structure and Group Size 

To maintain a personalised and supportive experience, Expedition You generally limits sessions to a maximum of two (2) participants per session. 

Where available, participants may choose a private upgrade for a one-to-one experience. Private upgrades are subject to availability and additional fees as advised at the time of booking. 

Unless a private upgrade has been purchased, Expedition You may combine compatible participants where appropriate. 

4. Session Duration 

Expedition You session formats include: 

Half-day session: Up to 4 hours 

Full-day session: Approximately 6–8 hours 

Session duration includes the overall coaching experience and may include agreed travel time where transport is provided by Expedition You. 

Breaks, rest periods and activity adjustments may occur depending on the participant, activity, environmental conditions and safety considerations. 

5. Passport to Outdoor Independence and Progression to Expeditions 

Expedition You may provide expedition-style experiences following completion of the Passport to Outdoor Independence program or other relevant preparation. 

These experiences are designed to allow participants to apply and build upon skills developed through coaching. 

Participation in an expedition is not automatic and is subject to an assessment of suitability, including: 

• demonstrated skills and confidence;  

• readiness for the planned environment and activity;  

• ability to participate safely;  

• equipment preparedness;  

• individual support needs; and  

• relevant health, accessibility or safety considerations.  

Expedition You may recommend further coaching, preparation or alternative experiences where this supports participant safety and success. 

Expeditions and overnight experiences are separate products and have their own pricing, requirements and booking conditions. 

6. Overnight Camping Experiences 

Expedition You may offer overnight camping experiences as separate products. 

Overnight experiences may involve additional costs, including: 

• camping or site fees;  

• equipment requirements;  

• food and meal arrangements;  

• transportation or travel costs;  

• specialised preparation requirements; and  

• other costs associated with the specific experience.  

Any additional costs and requirements will be communicated before booking confirmation. 

Participants may be required to complete preparation activities, equipment checks or skills development before participating in overnight experiences. 

7. Booking Confirmation 

A booking is confirmed when: 

• required participant information has been provided;  

• necessary forms or agreements have been completed;  

• payment arrangements have been accepted; and  

• Expedition You has confirmed the booking.  

Due to limited session availability, bookings are reserved specifically for each participant. 

Expedition You reserves the right to decline or cancel a booking where participation is not reasonably suitable or where safety requirements cannot be met. 

8. Payments 

Payment requirements will be communicated at the time of booking. 

Participants are responsible for ensuring: 

• payments are made according to agreed arrangements;  

• required information is provided;  

• funding arrangements are in place where applicable; and  

• any additional agreed costs are understood before services commence.  

For NDIS participants, payment arrangements will be managed according to the participant’s Service Agreement and applicable NDIS requirements.

Terms & Conditions 

Part 2: NDIS, Transport, Travel, Cancellations and Weather 

9. NDIS Participants 

Expedition You is an unregistered NDIS provider. 

Expedition You provides services to: 

• self-managed NDIS participants; and  

• plan-managed NDIS participants.  

Expedition You does not provide services to NDIA-managed participants. 

Participants are responsible for ensuring: 

• they have appropriate funding available;  

• requested supports align with their NDIS plan goals and funding arrangements;  

• payment arrangements are in place before services commence; and  

• their plan manager (where applicable) is aware of agreed services.  

Where required, services will be provided under an agreed Service Agreement between Expedition You and the participant or their authorised representative. 

NDIS services, payments and cancellations will be managed in accordance with: 

• the participant’s Service Agreement;  

• applicable NDIS Pricing Arrangements and Price Limits; and  

• relevant NDIS requirements applying to self-managed and plan-managed participants.  

Where permitted, short-notice cancellations may be charged in accordance with the participant’s Service Agreement and applicable NDIS requirements. 

10. NDIS Provider Status 

As an unregistered NDIS provider, Expedition You does not claim directly through the NDIA. 

Self-managed participants and plan-managed participants are responsible for managing payment and claiming arrangements according to their individual funding arrangements. 

Participants should discuss service suitability, funding availability and payment arrangements with their plan manager, support coordinator or relevant representative where required. 

11. Travel and Transportation 

Expedition You generally meets participants at a designated agreed location. 

Where transportation support is required and agreed prior to the session, Expedition You may provide transport to and from agreed locations. 

Transportation provided by Expedition You forms part of the booked coaching session time. 

Transport arrangements will be discussed and agreed before the session, including: 

• pick-up location;  

• drop-off location;  

• timing;  

• any relevant participant requirements; and  

• any applicable costs.  

Where additional travel outside the standard service area is required, travel fees may apply. 

Any applicable travel charges, including per-kilometre fees, will be communicated and agreed before the service commences. 

For NDIS participants, any transport-related charges or claims will only be applied where permitted under: 

• applicable NDIS requirements;  

• the participant’s funding arrangements; and  

• the agreed Service Agreement.  

12. Participant Transport Safety 

Where Expedition You provides transport, participants agree to: 

• follow reasonable vehicle safety requirements;  

• wear seatbelts where provided;  

• communicate any health, mobility, behavioural or accessibility needs relevant to safe transport; and  

• follow reasonable instructions provided by Expedition You.  

Expedition You may modify or decline transport arrangements where safe transport cannot reasonably be provided. 

13. Private Client Cancellation and Refund Policy 

Expedition You understands that circumstances can change. However, outdoor coaching involves preparation, scheduling and limited availability. 

The following cancellation policy applies to private clients. 

Cancellations 7 Days or More Before the Session 

Where cancellation is received 7 days or more before the scheduled session, participants may choose: 

• rescheduling to another available date;  

• a voucher or credit towards a future Expedition You service; or  

• a full refund.  

Cancellations Less Than 7 Days Before the Session 

Where cancellation is received less than 7 days before the scheduled session, participants may choose: 

• rescheduling to another available date;  

• a voucher or credit towards a future Expedition You service; or  

• a 50% refund.  

Same-Day Cancellations and No-Shows 

For cancellations made on the day of the session, or where a participant does not attend: 

• rescheduling or a voucher/credit may be offered at the discretion of Expedition You; or  

• no refund may be provided.  

14. Membership Fees 

Any membership fee purchased before commencing coaching sessions is non-refundable. 

Membership fees are separate from individual coaching session fees and provide access to the benefits and inclusions outlined at the time of purchase. 

15. Weather and Environmental Conditions 

Expedition You operates in outdoor environments where conditions can change quickly. 

Expedition You may modify, postpone, relocate or cancel a session where conditions are unsafe or unsuitable, including but not limited to: 

• extreme heat;  

• storms or severe weather;  

• bushfire risk;  

• flooding;  

• unsafe water conditions;  

• hazardous terrain;  

• unsafe tracks or locations; or  

• other circumstances outside reasonable control.  

Participant safety and wellbeing will always be the priority. 

Where possible, Expedition You will work with participants to provide an alternative arrangement, which may include: 

• rescheduling;  

• a voucher or credit;  

• an alternative activity; or  

• another suitable arrangement.  

Participants are responsible for attending prepared for the conditions communicated by Expedition You, including suitable clothing, footwear, food, water and personal equipment. 

16. Participant Responsibilities 

To support a safe, positive and successful experience, participants agree to: 

• provide accurate and current information during booking;  

• advise Expedition You of relevant health, medical, disability, accessibility or support requirements;  

• communicate any concerns or limitations that may affect participation;  

• follow reasonable instructions and safety guidance provided by Expedition You;  

• participate within their own abilities;  

• advise when additional support or adjustments may be required;  

• treat other participants, staff, community members and the natural environment with respect;  

• arrive prepared with appropriate clothing, footwear, food, water and equipment; and  

• take reasonable responsibility for their own safety and wellbeing.  

Participants acknowledge that outdoor activities require active participation, communication and engagement in the learning process. 

Expedition You may adjust activities, modify support arrangements, recommend further preparation or decline participation where reasonably necessary to maintain safety. 

17. Health, Safety and Risk 

Expedition You provides outdoor coaching and supported experiences in environments that may involve inherent risks. 

Activities may include: 

• bushwalking;  

• cycling;  

• kayaking;  

• camping;  

• outdoor skills activities; and  

• expedition experiences.  

Risks may include, but are not limited to: 

• uneven or unstable terrain;  

• slips, trips and falls;  

• physical exertion;  

• changing weather conditions;  

• water environments;  

• equipment use;  

• natural hazards;  

• wildlife encounters; and  

• remote or variable outdoor locations.  

Participants acknowledge these risks and agree to participate responsibly. 

Participants may be required to complete relevant forms, including health information, participant information forms and risk acknowledgement documentation. 

The Expedition You Participant Waiver and Assumption of Risk document forms part of the participation requirements. 

18. Equipment and Preparation Requirements 

Participants are responsible for arriving prepared for their chosen activity and following preparation guidance provided by Expedition You. 

Depending on the activity, participants may need to provide suitable: 

• clothing and footwear;  

• food and water;  

• personal medication or health-related items;  

• cycling equipment;  

• kayaking equipment; and  

• camping equipment where required.  

Expedition You will provide information regarding equipment requirements before participation. 

Participants are responsible for ensuring personal equipment is suitable and safe. 

Where Expedition You provides equipment, participants agree to: 

• use equipment appropriately;  

• follow instructions provided; and  

• take reasonable care of equipment.  

Loss or damage caused by misuse may be the responsibility of the participant. 

19. Photography and Media 

Expedition You may capture photographs or videos during activities to document experiences, celebrate participant achievements and promote services. 

Photography or media use will only occur where appropriate consent has been provided. 

Participants may choose not to provide media consent, and this will not affect their ability to participate. 

Participants may withdraw consent for future use of images or videos by contacting Expedition You. 

20. Intellectual Property 

All materials created or provided by Expedition You remain the intellectual property of Expedition You. 

This includes, but is not limited to: 

• coaching resources;  

• worksheets;  

• guides;  

• checklists;  

• training materials;  

• digital resources; and  

• program content.  

Materials are provided for personal use only and must not be copied, reproduced, modified, distributed, sold or used commercially without written permission from Expedition You. 

21. Privacy 

Expedition You respects participant privacy and manages personal information responsibly. 

Information collected may include: 

• contact details;  

• emergency contact information;  

• health and accessibility information;  

• NDIS-related information where required;  

• goals and support requirements; and  

• information necessary to provide safe and appropriate services.  

Personal information is managed in accordance with the Expedition You Privacy Policy. 

22. Complaints and Feedback 

Expedition You values feedback and aims to resolve concerns fairly and respectfully. 

Participants are encouraged to raise any concerns as soon as possible so they can be reviewed and addressed. 

Contact: 

Email: info@expeditionyou.com.au 

Expedition You will work towards a reasonable resolution while considering the circumstances of the concern. 

23. Australian Consumer Law 

Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies available under Australian Consumer Law or other applicable legislation where those rights cannot legally be excluded. 

Expedition You is committed to providing services with care, skill and professionalism. 

24. Limitation of Liability 

Participants acknowledge that outdoor activities involve inherent risks. 

To the extent permitted by law, Expedition You is not responsible for loss, injury, damage or expenses arising from: 

• circumstances outside reasonable control;  

• risks inherent in outdoor activities; or  

• participant failure to follow reasonable safety instructions.  

This limitation does not exclude liability where it cannot legally be excluded. 

25. Changes to Services and Terms 

Expedition You may update services, pricing, programs or these Terms & Conditions from time to time. 

Where changes affect existing bookings, reasonable consideration will be given to previously agreed arrangements. 

26. Governing Law 

These Terms & Conditions are governed by the laws of South Australia, Australia. 

Any disputes arising from these Terms & Conditions will be subject to the jurisdiction of the courts of South Australia. 

27. Contact Details 

Expedition You | R F A VOS
ABN: 73 103 581 408 
Email: info@expeditionyou.com.au 
Website: www.expeditionyou.com.au 

Booking & Cancellation Policy 

Expedition You 

Effective date: 10 July 2026

1. Booking Confirmation 

Bookings with Expedition You are confirmed once: 

• required booking information has been provided; 

• any required forms or agreements have been completed; 

• payment arrangements have been accepted; and 

• Expedition You has confirmed the booking. 

Due to the personalised nature of Expedition You services and limited availability, bookings are reserved specifically for each participant. 

Participants are responsible for ensuring they understand the service details, requirements and applicable costs before confirming a booking. 

2. Services 

Expedition You provides personalised outdoor coaching, education and supported experiences. 

Services may include: 

• bushwalking; 

• cycling; 

• kayaking; 

• camping activities; 

• outdoor skills development; 

• Passport to Outdoor Independence programs; and 

• expedition experiences following appropriate preparation and assessment. 

Session formats, requirements and inclusions may vary depending on the service purchased. 

3. Cancellations and Changes 

Expedition You understands that circumstances can change. 

Cancellation, rescheduling and refund arrangements may vary depending on: 

• the type of service booked; 

• timing of the cancellation; 

• preparation undertaken; 

• availability of alternative dates; and 

• costs already incurred. 

Where possible, Expedition You will work with participants to find a suitable outcome, which may include: 

• rescheduling; 

• transferring a booking; 

• providing a credit or voucher; or 

• applying a refund where applicable. 

Specific cancellation conditions may apply to individual products, programs, overnight experiences and expeditions. 

4. Private Client Cancellation Terms 

For private coaching sessions, the following cancellation arrangements apply: 

7 Days or More Notice 

Where cancellation is received 7 days or more before the scheduled session, participants may choose: 

• rescheduling; 

• a voucher or credit; or 

• a full refund. 

Less Than 7 Days Notice 

Where cancellation is received less than 7 days before the scheduled session, participants may choose: 

• rescheduling; 

• a voucher or credit; or 

• a 50% refund. 

Same-Day Cancellation or Non-Attendance 

For same-day cancellations or where a participant does not attend: 

• rescheduling or a voucher/credit may be offered at the discretion of Expedition You; or 

• no refund may be provided. 

5. Membership Fees 

Membership fees purchased before commencing coaching sessions are non-refundable. 

Membership fees are separate from individual service bookings and relate to the benefits and inclusions provided at the time of purchase. 

6. NDIS Participants 

Expedition You is an unregistered NDIS provider supporting: 

• self-managed NDIS participants; and 

• plan-managed NDIS participants. 

NDIS services are provided under agreed arrangements and relevant NDIS requirements. 

Participants are responsible for ensuring appropriate funding and payment arrangements are in place. 

7. Outdoor Conditions 

Outdoor activities are affected by environmental conditions. 

Expedition You may adjust, postpone, relocate or cancel activities where safety concerns arise, including due to: 

• extreme weather; 

• unsafe terrain; 

• bushfire risk; 

• unsafe water conditions; or 

• other environmental hazards. 

Participant safety will always be prioritised. 

8. Contact Details 

Expedition You | R F A VOS

ABN: 73 103 581 408 

Email: info@expeditionyou.com.au 

Website: www.expeditionyou.com.au 

Privacy Policy 

Expedition You 

Effective date: 10 July 2026

1. About This Privacy Policy 

Expedition You respects the privacy of individuals and is committed to managing personal information responsibly. 

This Privacy Policy explains how Expedition You collects, uses, stores and protects personal information provided by clients, participants, families, carers, representatives and other individuals who interact with Expedition You. 

Expedition You is a South Australian sole trader business operated by: 

Expedition You ABN: 73 103 581 408 Email: info@expeditionyou.com.au Website: www.expeditionyou.com.au 

2. Information We Collect 

Expedition You collects information required to provide safe, appropriate and personalised outdoor coaching and support. 

Information collected may include: 

Personal Information 

• name; 

• phone number; 

• email address; 

• address or location information where required; 

• emergency contact details; and 

• booking and payment-related information. 

Health, Accessibility and Support Information 

Where relevant, Expedition You may collect information including: 

• health considerations; 

• disability-related information; 

• accessibility requirements; 

• medical information relevant to participation; 

• support needs; 

• goals and preferences; and 

• information required to safely deliver services. 

NDIS Information 

For NDIS participants, information may include: 

• participant details; 

• NDIS-related information required to provide services; 

• participant goals; 

• support requirements; 

• Service Agreement information; and 

• information required for communication with authorised representatives. 

3. How We Collect Information 

Information may be collected through: 

• website enquiries; 

• booking processes; 

• participant forms; 

• encrypted online forms through Jotform; 

• email communication; 

• phone conversations; 

• Service Agreements; 

• participant discussions; and 

• authorised representatives. 

4. Why We Collect Information 

Expedition You collects personal information to: 

• provide safe and appropriate outdoor coaching and experiences; 

• understand participant goals and support needs; 

• plan and deliver services; 

• communicate with participants; 

• manage bookings; 

• process payments; 

• arrange accessibility and support requirements; 

• maintain safety records; 

• meet legal and business obligations; and 

• improve service delivery. 

Email addresses collected by Expedition You are used for communication relating to services, bookings and enquiries. 

Email addresses are not used for marketing newsletters unless separate consent is provided. 

5. Sharing Information 

Expedition You may share personal information where necessary to provide services, support participant safety, or meet legal obligations. 

Information may be shared with authorised parties including: 

• support coordinators; 

• plan managers; 

• family members or carers; 

• allied health professionals; and 

• other authorised representatives. 

Information will only be shared: 

• with participant consent or appropriate authority; 

• where required to provide the service; 

• where necessary for safety and wellbeing; or 

• where required by law. 

6. NDIS Information Management 

Expedition You is an unregistered NDIS provider supporting self-managed and plan-managed participants. 

NDIS-related information may be collected and used to: 

• understand participant goals; 

• coordinate appropriate supports; 

• communicate with authorised representatives; 

• manage service agreements; and 

• support accurate service delivery. 

Participants may choose who they authorise Expedition You to communicate with regarding their supports. 

7. Payment Information 

Payments are processed through Squarespace Commerce. 

Expedition You does not store complete payment card details. 

Payment information is handled by the relevant payment processing systems according to their own privacy and security practices. 

8. Website Information and Cookies 

The Expedition You website may use cookies or similar technologies to improve website functionality and user experience. 

Where enabled, analytics tools may collect general information such as: 

• pages visited; 

• website interactions; 

• device information; and 

• general usage data. 

Individuals can manage cookie preferences through their browser settings. 

9. Storage and Security of Information 

Expedition You takes reasonable steps to protect personal information from: 

• loss; 

• misuse; 

• unauthorised access; 

• modification; or 

• disclosure. 

Client information is stored using appropriate security measures, including encrypted online forms through Jotform where applicable. 

Access to participant information is limited to information required for service delivery and business operations. 

10. Access and Correction of Information 

Individuals may request access to personal information held by Expedition You or request corrections where information is inaccurate or incomplete. 

Requests can be made by contacting: 

Email: info@expeditionyou.com.au 

Expedition You will respond within a reasonable timeframe and manage requests in accordance with applicable privacy obligations. 

11. Retention of Information 

Expedition You retains information only for as long as reasonably required for: 

• service delivery; 

• safety management; 

• record keeping; 

• legal obligations; and 

• business administration. 

When information is no longer required, reasonable steps will be taken to securely remove or dispose of it. 

12. Privacy Complaints 

If you have concerns about how your personal information has been handled, please contact Expedition You. 

Email: info@expeditionyou.com.au 

Expedition You will review privacy concerns and work towards resolving them fairly and promptly. 

13. Changes to This Privacy Policy 

Expedition You may update this Privacy Policy from time to time to reflect changes in services, processes or legal requirements. 

The current version will be available through the Expedition You website. 

Contact Details 

Expedition You | R F A VOS

ABN: 73 103 581 408 

Email: info@expeditionyou.com.au 

Website: www.expeditionyou.com.au 

1. General Information 

The information provided on the Expedition You website is intended to provide general information about our services, programs and outdoor experiences. 

While Expedition You takes reasonable care to ensure information is accurate and current, information may change over time due to changes in programs, availability, locations, conditions or other circumstances. 

Expedition You does not guarantee that all website information will be complete, current or suitable for every individual’s circumstances. 

2. Outdoor Activities and Risk 

Expedition You provides outdoor coaching, education and supported experiences, including activities such as: 

• bushwalking; 

• cycling; 

• kayaking; 

• camping; and 

• expedition experiences. 

Outdoor activities involve inherent risks, including but not limited to: 

• changing weather conditions; 

• natural environments; 

• uneven terrain; 

• physical exertion; 

• water environments; 

• equipment use; and 

• unexpected environmental conditions. 

Participants are responsible for making informed decisions about their participation and following safety guidance provided by Expedition You. 

Participation in Expedition You services requires completion of applicable participant documentation, including any required waiver or risk acknowledgement documents. 

3. Coaching and Participant Outcomes 

Expedition You supports participants to develop confidence, skills and independence through outdoor coaching and education. 

Individual outcomes will vary depending on factors including: 

• participant engagement; 

• previous experience; 

• abilities; 

• support needs; 

• environmental conditions; and 

• individual goals. 

Expedition You does not guarantee specific outcomes, achievements or levels of independence. 

4. Health and Professional Advice 

Information provided by Expedition You is not a substitute for professional advice. 

Participants should seek appropriate advice from qualified professionals where required, including medical, therapeutic or other specialist advice. 

Expedition You does not provide medical diagnosis, treatment or clinical services. 

5. External Websites and Links 

The Expedition You website may contain links to external websites or resources. 

Expedition You does not control and is not responsible for: 

• external website content; 

• accuracy of information; 

• availability of external websites; or 

• privacy practices of external organisations. 

Users should review the relevant terms and privacy policies of external websites. 

6. Website Content and Intellectual Property 

All content on the Expedition You website remains the property of Expedition You unless otherwise stated. 

This includes: 

• text; 

• images; 

• resources; 

• guides; 

• program information; and 

• other materials. 

Website content must not be copied, reproduced, modified, distributed or used commercially without written permission from Expedition You. 

7. Limitation of Liability 

To the extent permitted by law, Expedition You is not responsible for loss, damage or reliance arising from information provided on this website or from use of website content. 

Nothing in this disclaimer excludes, restricts or modifies rights available under Australian Consumer Law that cannot legally be excluded. 

8. Contact Details 

If you have questions regarding this disclaimer, please contact: 

Expedition You | R F A VOS

ABN: 73 103 581 408 

Email: info@expeditionyou.com.au 

Website: www.expeditionyou.com.au 

Please use our contact form to provide any feedback and/or suggestions. We will review any form of feedback and/or suggestions with care and respond within a reasonable timeframe.